RALI Return, Refund & Warranty Policy
Effective Date: September 1, 2026
This Return, Refund & Warranty Policy applies to products purchased directly from RALI Labs Inc. through rali.co.
1. Returns
RALI accepts eligible returns within 30 calendar days after delivery. The returned product must be shipped back to RALI within 30 calendar days after delivery.
To request a return, contact support@rali.co before sending the product back. RALI will provide a prepaid return shipping label and any applicable return instructions.
Products sent to RALI without first contacting support may not be accepted.
2. Return Eligibility
To be eligible for a return, the product must:
• Be returned in its original packaging;
• Include the components and materials originally provided with the product;
• Be reset before being shipped back to RALI; and
• Be returned without physical damage, including cracks, chips, breaks, dents, significant scratches, missing pieces, or other damage.
Products may be opened or used during the return period, but they must otherwise satisfy all return requirements in this Policy.
RALI may refuse a return if the product is damaged, altered, incomplete, improperly packaged, substituted with a different product, or otherwise returned in a condition that does not comply with this Policy.
A product that requires a reset must be reset before it is returned. RALI is not required to accept an otherwise voluntary return if the product was not reset before shipment.
3. Original Packaging
Original packaging is required for returns.
RALI may refuse a return if the original packaging is missing, incomplete, materially damaged, or replaced with different packaging.
The product and its included components must be securely packaged for shipment. The customer is responsible for damage that occurs because a return was inadequately packaged.
4. Return Shipping
RALI will provide a prepaid return shipping label for eligible returns. A $9.99 return shipping charge will be deducted from the customer's refund.
The returned product must be shipped using the provided return label within 30 calendar days after delivery.
RALI is not responsible for returned products that are lost or damaged before they are received by RALI.
Customers should retain their return-shipping receipt and tracking information.
5. Original Shipping Charges
Original shipping charges are non-refundable, except where required by applicable law.
6. Inspection of Returns
All returned products are subject to inspection before a refund is approved.
RALI may verify the identity and condition of a returned product, including any available product identifiers, and may deny or adjust a refund where the returned product is damaged, incomplete, altered, substituted, or does not otherwise satisfy this Policy.
Acceptance of a package by RALI does not mean that the return has been approved.
7. Refunds
If RALI approves a return, the applicable refund, less the $9.99 return shipping charge and any non-refundable original shipping charges, will be issued to the original payment method.
RALI may withhold the refund until the returned product has been received and inspected.
Processing times after RALI issues a refund may vary depending on the customer's bank, card issuer, or payment provider.
RALI is not responsible for delays caused by a customer's financial institution or payment provider.
8. Exchanges
RALI does not guarantee exchanges.
RALI may, in its discretion, offer a replacement, exchange, refund, or other resolution where appropriate.
9. Fraud and Abuse
RALI may reject a return, refund, exchange, or warranty claim that RALI reasonably determines involves fraud, abuse, product substitution, a mismatched product identifier, missing components, intentional damage, falsified information, repeated abuse of RALI policies, or other deceptive conduct.
RALI reserves the right to restrict future purchases or returns in cases of suspected fraud or abuse.
10. 60-Day RALI Base Limited Warranty
RALI warrants to the original purchaser that a new RALI Base purchased directly from RALI will be free from defects in materials and workmanship under normal intended use for 60 days from the original date of purchase.
This is a LIMITED WARRANTY.
This Limited Warranty applies only to the RALI Base hardware product. It does not apply to the RALI mobile application.
This Limited Warranty applies only to defects in materials or workmanship occurring during normal intended use.
This Limited Warranty does not cover damage or problems resulting from accident, misuse, abuse, neglect, improper installation, improper storage, use outside published instructions or specifications, unauthorized modification, improper repair, physical damage, liquid or environmental exposure outside applicable specifications, incompatible third-party products or accessories, cosmetic damage, ordinary wear and tear, loss, theft, or other causes that are not defects in materials or workmanship.
11. Warranty Remedy
If RALI determines that a RALI Base has a defect covered by this Limited Warranty, RALI may, at its option, repair the RALI Base, replace the RALI Base with the same or a functionally equivalent product, or refund the amount paid for the affected RALI Base.
To the fullest extent permitted by applicable law, the remedy selected by RALI is the exclusive remedy available under this Limited Warranty.
Replacement products or components may be new or equivalent to new in performance and reliability where permitted by applicable law.
A replacement or repaired RALI Base does not restart or extend the original warranty period except where required by applicable law.
12. Making a Warranty Claim
To request warranty service, contact support@rali.co and provide information reasonably requested by RALI concerning the purchase and claimed defect.
RALI may require proof of purchase, product information, photographs, videos, diagnostic information, troubleshooting steps, or return of the product before approving a warranty claim.
Do not send a product to RALI until RALI provides return instructions and the applicable return address.
13. Limitations of Warranty
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE 60-DAY DURATION OF THIS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
Nothing in this Policy limits any warranty, remedy, or consumer right that applicable law does not permit RALI to exclude or limit.
14. Purchases From Other Sellers
This Return & Refund Policy applies only to purchases made directly from RALI.
Products purchased from another retailer, marketplace, distributor, or seller are subject to that seller's return and refund policies.
Any warranty rights that apply to a RALI Base remain subject to the terms of the applicable RALI Limited Warranty and applicable law.
15. Return Address
Do not send products to RALI without first contacting support. To initiate a return or warranty claim, email: support@rali.co
RALI Labs Inc. will provide the applicable return address and return instructions after reviewing the request.
16. Contact
Questions regarding returns, refunds, or warranty claims may be sent to:
RALI Labs Inc.
support@rali.co
