RALI Shipping Policy
Effective Date: September 1, 2026
This Shipping Policy applies to physical products purchased directly from RALI Labs Inc. (“RALI,” “we,” “us,” or “our”) through rali.co.
1. Shipping Availability
RALI currently ships within the United States.
Shipping availability may depend on the product, destination, carrier availability, and other circumstances. RALI may decline or cancel an order if we are unable to ship to the address provided.
2. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Shipping prices and available shipping methods may vary based on the order, destination, carrier, and other factors.
Shipping charges are non-refundable after shipment except where required by applicable law.
3. Shipping and Delivery Timing
RALI does not guarantee a processing, shipment, or delivery date unless RALI expressly states otherwise.
Any dates, delivery estimates, or timeframes displayed or communicated by RALI or a carrier are estimates only and may change.
Shipping and delivery may be affected by carrier operations, weather, holidays, service disruptions, transportation issues, address problems, product availability, or other circumstances.
4. Shipping Address
You are responsible for providing a complete, accurate, and deliverable shipping address.
Please review your shipping information before submitting an order. Once an order has been processed or shipped, RALI cannot guarantee that the address can be changed.
To the fullest extent permitted by law, RALI is not responsible for delays, failed deliveries, losses, or additional costs resulting from an incorrect, incomplete, outdated, or undeliverable address provided by the customer.
5. Returned or Undeliverable Packages
If a shipment is returned to RALI because it was refused, unclaimed, incorrectly addressed, incomplete, or otherwise undeliverable, RALI may require the customer to pay additional shipping charges before the order is shipped again.
RALI may instead cancel the order and refund the applicable product price. Shipping charges and other carrier costs already incurred may be non-refundable to the extent permitted by applicable law.
6. Tracking
When tracking information is available, RALI may provide it by email, through order information, or through another available method.
Tracking information is generated and maintained by the applicable carrier and may be delayed, incomplete, or inaccurate.
7. Lost Packages
If carrier tracking does not show that a shipment was delivered and you believe the shipment has been lost, contact support@rali.co.
RALI may require reasonable verification, information, or a carrier investigation before determining whether any replacement, refund, or other remedy is available.
RALI does not guarantee a replacement or refund solely because a shipment is reported lost.
8. Packages Marked Delivered
If carrier tracking records a shipment as delivered to the shipping address provided with the order, RALI may rely on the carrier's delivery record when evaluating a claim that the shipment was not received.
To the fullest extent permitted by applicable law, RALI is not responsible for theft, loss, misplacement, or disappearance occurring after a shipment has been delivered.
A carrier record showing delivery does not guarantee that RALI will provide a replacement or refund.
9. Damaged Shipments and Contact
If a product arrives damaged during shipment, contact support@rali.co promptly after delivery.
RALI may require photographs or other evidence of the product, packaging, shipping label, and claimed damage before determining whether a replacement, refund, carrier claim, or other remedy is appropriate.
You should retain the product and original shipping packaging until the matter has been resolved.
Questions or concerns regarding shipping or delivery may be sent to:
RALI Labs Inc.
support@rali.co
